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Show Notes
In this episode, Kiri discusses the increasing issue of return fraud faced by Amazon sellers, a problem highlighted through discussions on Reddit and interviews with affected sellers. Addressing fraudulent activities such as customers returning damaged or different items, Kiri explains the complications of fulfillment methods—Fulfillment by Amazon (FBA) versus merchant-fulfilled (FBM)—and the absence of a system to block repeat offenders. Despite Amazon's zero-tolerance policy and efforts to combat return fraud, sellers express frustration and concern over the growing trend and its impact on their businesses. The episode underscores the tension between maintaining customer satisfaction and protecting sellers in the ever-competitive marketplace.
Link to Kiri's Forbes article mentioned in the episode: https://www.forbes.com/sites/kirimasters/2025/01/31/amazon-sellers-report-rising-concerns-over-fraudulent-returns/
CHAPTERS:
(00:00) About Today's Topic
(01:31) About the Show
(01:52) Introduction to Return Fraud on Amazon
(02:19) Seller Experiences and Anecdotes
(03:04) Types of Fraudulent Returns
(04:43) Impact on Sellers and Fulfillment Methods
(06:25) Challenges in Preventing Repeat Offenders
(06:59) Amazon's Response and Seller Sentiments
(07:44) Conclusion: Balancing Customer and Seller Interests
(08:39) Outro
SOCIAL LINKS:
Website: https://www.retailmediabreakfastclub.com
LinkedIn: https://www.linkedin.com/in/kiri-masters/
YouTube: https://www.youtube.com/@retailmediabreakfastclub
Apple: https://podcasts.apple.com/us/podcast/retail-media-breakfast-club/id1782187624//
Spotify: https://open.spotify.com/show/3s5MuqcrsOmQDKn3uMYJKb
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